Create a backup
Start a backup when you want to save a copy. Exports are encrypted using a passphrase you choose; RosterEase does not back up automatically to a cloud service.
- Open Settings > Data Management and find Backups.
- Enter a Backup passphrase of at least 8 characters and repeat it in Confirm passphrase. Tap Export Backup once the button is enabled.
- Save the file through the Apple system picker to a location you can find again.
- Keep the passphrase securely and separately from the file. Check that the export completed before depending on it.
Your file, your storage choice
A backup can include roster, workplace, client, visit and preference data. RosterEase does not keep a server copy of your exported file or recover your chosen passphrase.
If you choose iCloud Drive or another provider, that provider's retention, sharing and deletion rules apply. Anyone with the file and passphrase may be able to restore the contents.
Check before restoring
Restore replaces the current RosterEase data on this device. Export a separate copy of the current plan first if you need to keep it.
- Open Settings > Data Management > Backups and tap Restore Backup. Choose the file and enter its passphrase when requested.
- Review the backup preview and any compatibility or capacity messages.
- Confirm replacement only when you are sure you have the right file.
- Check your workplaces, clients, calendar and preferences after restore.
If restore cannot continue
For a wrong passphrase, check the original value rather than creating a new one. For an invalid or unsupported file, keep the original backup and contact support with the error text.
Free can restore a backup with one Shift Worker workplace. A backup containing multiple workplaces requires the corresponding Plus access.
If the app cannot open, preserve the installation and your backup files. Do not uninstall or reset it as a first troubleshooting step: local data may be lost. Contact support before taking destructive action.
Need more help?
Contact support with your build number and the step you reached. Please redact personal or workplace-confidential details from any examples.